FAQs

Where does this store ship from?

USA

What is this store’s return and exchange policy?

All sales are FINAL. We do offer a 5 day exchange period as long as the hair has NOT been installed or used in any way and returned in original packaging with the exception of custom colored hair. Please be sure to inspect your hair before installation to ensure your satisfaction

Do you accept orders placed outside of the US?

We sure do!

TVHS will NOT be responsible for any fees (custom fees or taxes) associated with your shipment upon delivery.

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

How do I pay for my order? Is it secure?

Our checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, The Virgin Hair Shop has all the same securities and payment fraud protection asĀ PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal’s secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.